Return & Refund Policy

Last updated: October 7, 2026

At Blank Sneakers, we want you to love every run. If your shoes aren't right, we're here to help.

30-Day Returns

You have 30 days from the date of delivery to request a return or exchange.

To be eligible, items must be:

• Unworn outdoors and in the same condition you received them (trying them on indoors is fine)
• In the original shoe box, with all tags and inserts included
• Accompanied by your order number or proof of purchase

Free Size Exchanges

Your first size exchange is free. Contact us with your order number and the size you need. We'll send you a prepaid return label and ship the new pair as soon as the original is scanned by the carrier (subject to availability).

How to Start a Return

1. Contact us through our Contact page with your order number and the reason for the return.
2. We'll reply within 1–2 business days with return instructions and a shipping label.
3. Pack the shoes securely in their original box and drop the package off with the carrier.

Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit.

• Original shipping charges (if any) are non-refundable.
• For returns that are not size exchanges, a return shipping fee of $7.95 may be deducted from your refund, unless the item arrived damaged or defective, or we sent the wrong item.

Damaged, Defective, or Wrong Items

Please inspect your order on arrival. If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with photos. We'll make it right with a replacement or a full refund, including shipping.

120-Day Quality Guarantee

All Blank Sneakers products are covered against manufacturing defects (for example, sole separation or broken stitching under normal use) for 120 days from delivery. This guarantee does not cover normal wear and tear, misuse, or damage from accidents.

Non-Returnable Items

• Gift cards
• Items marked "Final Sale"
• Shoes with visible outdoor wear, dirt, or damage caused after delivery

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer. If you still need help, contact us through our Contact page.

Questions

Contact us through our Contact page — we're happy to help.